Reliable

Reliable, Fast exchange, Good rate, Got more than expected

Fast exchange, Good rates fixed swap / bnb to usdc erc20

Slow exchange, Took more time than estimated, Got less than expected

Хорошие курсы, Надёжный, Быстрый обмен

quick and safe The CLAN

Быстрый обмен, Надёжный

Надёжный, Быстрый обмен, Хорошие курсы

Хорошие курсы, Надёжный, Быстрый обмен

Хорошие курсы, Надёжный, Быстрый обмен

Хорошие курсы, Надёжный, Быстрый обмен

Быстрый обмен

Moonwalking TraderAboutChangeHeroSwapped USDT ETH for USDT SOL at Floating rate on Aug 21, 20251RefundedSwapped USDT ETH for USDT SOL at Floating rate on Aug 21, 20251RefundedDon't exchange, don't exchange. Don't trust ChangeHero. They showed a low KYC, but it was frozen. I submitted my KYC and they still asked for my phone number and proof of purchase. That's outrageous! I asked for a refund, but they charged me a 10% handling fee. I exchanged 50,000 USDT, but they charged me a 5,000 USDT handling fee. This is no different from robbery, it's a scam!

fast

instant no waiting

Got less than expected

Good rates, Fast exchange

Interplanetary CryptidAboutChangeHeroSwapped USDC ETH for USDT ETH at Floating rate on Apr 05, 20251RefundedSwapped USDC ETH for USDT ETH at Floating rate on Apr 05, 20251RefundedChangeHero stole $10,000 from me. I used SwapSpace to swap USDC to USDT, and my transaction was routed through ChangeHero. That’s when everything went sideways. They suddenly demanded additional verification — not through a secure KYC provider with proper data protection policies, but by asking me to email my documents directly to them. That’s a massive red flag. This is exactly how sensitive data ends up on the darknet and gets exploited by criminals for KYC fraud on other platforms. I refused to send my documents via email, and as a result, my funds were frozen. Now they’re saying I might get only $90,000 back, while they’ll keep $10,000 as a so-called "processing fee" per their policy — an outrageous and predatory practice. It gets worse: when I requested a refund, their support agent sent me the wrong wallet address and asked me to confirm it. I can't say for sure if it was an honest mistake or a deliberate attempt to misdirect funds — but either way, it's extremely suspicious. Stay far away from ChangeHero. They are either dangerously incompetent or straight-up scammers.

Ответ обменника

Dear customer, Thank you for your message. We understand your frustration and take such concerns very seriously. While we cannot discuss individual cases in public, please allow us to clarify a few important points: KYC Procedure: In some transactions, especially involving large amounts or flagged activity, additional verification is required in accordance with international AML (Anti-Money Laundering) regulations. While we understand your hesitation, sending documents via encrypted email is a standard method used when integration with automated KYC providers is not possible in specific cases. Refund Policy: In instances where KYC is refused or cannot be completed, a refund is offered — minus a processing fee. This policy is clearly outlined in our Terms of Use and reflects the operational and compliance costs incurred. Address Confirmation: Address confirmations are always double-checked for accuracy. If there was a miscommunication or clerical error, we apologize sincerely and assure you that no funds would be sent without final user confirmation. Please also allow us to clarify our position: We have not violated any applicable laws or regulations. By initiating the transaction on our platform, you expressly agreed to our Terms of Use, which clearly outline our compliance procedures and refund policies. In certain cases, KYC verification becomes mandatory in order to comply with international AML regulations and local legal requirements. When such a situation arises, we provide the customer with a choice: Option 1: Complete the KYC procedure and receive a refund in full (without a 10% processing fee), or proceed with the exchange. Option 2: If the user refuses to complete KYC, we offer a refund with a 10% processing fee, without further verification. This structure is in place to ensure compliance while offering flexibility to our users. Thank you for the feedback and your understanding!

Got more than expected

Fast exchange

Stargazing CryptobroAboutChangeHeroSwapped BTC for LTC at Floating rate on Feb 26, 20251RefundedSwapped BTC for LTC at Floating rate on Feb 26, 20251RefundedI strongly advise against using ChangeHero. I wanted to make an exchange of 0.5 BTC to LTC through SwapSpace and I made the very bad decision to choose Changehero for this exchange. ChangeHero blocked my 0.5 BTC under the pretext of KYC. I provided an ID and a photo of myself as initially requested by Changehero. But that did not unblock the situation. Changehero then sent me this second message: "Thank you for providing the required documents for KYC verification. After checking the documents, the compliance team deemed it necessary to request additional information. We kindly ask you to provide us with your phone number and a statement from your mobile operator confirming that the number is registered under the same name as in your documents. We also ask you to provide the source of funds. This is the document that represents the origin of the funds that were sent to ChangeHero for the exchange (e.g. your transaction history where it is clear that the account belongs to you, your crypto purchase sent for fiat, bank statement or other documents demonstrating the fact that you obtained the amount of crypto in question). We would like to ask you to demonstrate: - how you obtained the fiat currency to buy cryptocurrencies (or simply your source of fiat income confirmed by a bank statement or tax declaration) - how you purchased the cryptocurrency (supported by screenshots screen shot of your verified account on a major crypto platform that you use)" This type of verification is normally only requested by major exchanges when reselling in fiat currencies. Never for a simple crypto to crypto exchange, have I seen such questions in almost 10 years of cryptos. Changehero then told me that if I did not want to submit to such sensitive and dangerous questions for my security, it could in this case refund my 0.5 BTC minus 10% fees. Yes, you read that right: 10% FEES!!! I am a French citizen and I have always made my crypto declarations and paid my crypto tax every year to the tax authorities of my country. But I refused to transmit such confidential information to an exchange like ChangeHero that I know very little about and even less by email as requested. I waited 3 days in anxiety for my refund. Changehero ended up refunding me 0.45 BTC and not 0.50 BTC. So Changehero took 0.05 BTC from me, or nearly $5,000 at the current rate!!! ChangeHero hides behind the KYC/AML crypto regulations and their internal rules that allow them to keep 10% of the sums if they consider that the supporting documents provided are not sufficient. However, I provided an ID, a photo of myself and even a screenshot of my wallet with the sending of the 0.5 BTC in question. I am disgusted by such practices and I will consult my legal protection to find out whether or not I should take legal action on this mishap.

Got less than expected, Took more time than estimated, Slow exchange, Bad rates

10k XMR TO SOL = 49min no KYC. GREAT EXCHANGE

Fast exchange

Good service was pretty good speed and fee but I did see other reviews of kyc but they did a good job with the no kyc for my exchange

Fast exchange, Reliable

Good rates, Reliable, Fast exchange, Got more than expected

Warning! ChangeHero is a dangerous exchange that sometimes take your money. It’s not a trustless contract. I have lost a large amount of money that they refused to return or complete the exchange. They simply kept the money. The company is incorporated in Central America and it is probably a paper company with no physical address to take any responsibility.

Ответ обменника

Dear customer, We can see that your order was completed. Please share the order id of the transaction in question and we will try to help. Best regards, ChangeHero team

Shame on me for trusting an exchange that SwapSpace has flagged as Medium KYC Risk. The problem is not that occasionally they would request you to identify yourself. The problem is that once you send the money, they may hold your funds hostage and wont even return them if you do not submit sensitive information like your passport and picture over email, which anyone knows is a very insecure channel to send that kind of information. If you do not agree, they say they can refund your money but only after deducting 10% of the token sent. For a large enough transaction that can be an absurd se amount. If the transaction is small, the minimum deduction is US$ 100. Apart from the insecure channel, who knows who is receiving that email. They are supposedly incorporated in Costa Rica, but it seems to be a paper company. ChangeHero should be ousted from SwapSpace, or at a minimum flagged as High Risk.

Ответ обменника

The request for KYC is a usual practice among many services, ChangeHero is no exception here and we don't require anything out of the boundaries of law. Please note that by creating a transaction on our platform you confirm your acknowledgement and agreement with our Terms of Use, which also states regulations of KYC/AML procedure. As for the order id indicated in this review, it was successfully completed without any delay. Best regards, ChangeHero team

Success

Completed trade

Fast exchange, Good rates, Reliable

Ответ обменника

Thank you for your feedback, we are glad you liked the speed and exchange rate. Best Regards ChangeHero Team

Took more time than estimated

Ответ обменника

We checked your transaction, the exchange took about 30 minutes, no delays were noticed. Hope to see you again ChangeHero Team

Fast

Was fast its cool

the fastest one so far

the trading tool took only 8 minutes to complete I'm so happy that it was speedy.

Good rates, Reliable

Ответ обменника

We are glad that you like our rates, we look forward to seeing you again. Best Regards ChangeHero Team

awsome

Ответ обменника

Thank you very much, we look forward to seeing you again. Best Regards ChangeHero Team

Good rates, Reliable, Fast exchange, Got more than expected

Ответ обменника

Thanks, glad you enjoyed it. Hope to see you again ChangeHero Team

Good rates, Reliable, Fast exchange, Got more than expected

Ответ обменника

Thank you so much for your feedback. Best Regards ChangeHero Team

not a scam

Ответ обменника

Thank you for appreciating our service. Best Regards ChangeHero Team

good rate but takes longer

good rate but takes longer to receive payment

Good rates, Reliable, Fast exchange

Ответ обменника

Thank you for your feedback glad you like our exchange rates. Best Regards ChangeHero Team

Reliable, Fast exchange

Ответ обменника

Glad you like our speed. Hope to see you again. Best Regards ChangeHero Team

Good rates

Ответ обменника

Thank you for your feedback. We're glad you enjoyed it. Best Regards ChangeHero Team