交易所回覆

Thanks! Can’t wait to have you back – our digital doors are always open!

交易所回覆

Dear Interplanetary Shiba, We’re truly sorry to hear that you’re dissatisfied with the outcome of your exchange. LetsExchange has been operating on the market for many years, and we consistently fulfill all obligations to our users. That’s why your feedback came as a surprise to us. We’ve carefully reviewed your case. According to our records, you agreed to the exchange terms when the XAUT (ERC20)-to-USDT (POL) rate was 167.97003878 USDT, and the final amount was credited at a rate of 164.854455 USDT. This means the final result differs by approximately 1.8% from the initially estimated value. Please note that when selecting a floating exchange rate, our policy allows for deviations of up to ±5%, which may occur due to market volatility and liquidity conditions. In this case, the outcome of your swap is well within the permitted range. We understand that on the day of your exchange, both XAUT and USDT experienced noticeable price fluctuations. However, as shown above, the actual deviation was minimal for your swap. If you have any further questions or would like additional clarification, please don’t hesitate to contact the LetsExchange support team. Sincerely, The LetsExchange Team

交易所回覆

Thanks! We're hustling hard over here!

交易所回覆

Dear Celestial Diamond Hands, We are sorry you’ve experienced it. We have fixed the issue, and we will be happy to provide you with a promo code for your next swap whenever you decide to exchange coins and tokens that are not supported by other similar services. Please get in touch with our support team to get it and to benefit more. Sincerely yours, LetsExchange team

交易所回覆

Dear Antony, Thank you for reaching out and sharing your concerns. We have carefully reviewed your exchange (ID: 69203debf0722588372eb9cb) to provide full clarity on what happened. Your transfer was created at 12:24 and successfully completed at 12:43. When creating the swap, the Market rate option was selected. This rate type does not lock the final amount and allows it to fluctuate depending on market conditions at the moment your deposit is received. Exchanges with Market rate option may vary by up to ±5% due to market volatility. During the time between the creation of your swap and the arrival of your deposit, the market rate for the chosen pair moved, resulting in a small difference that falls within the expected range for Market exchanges. The swap was executed correctly according to the selected rate type and the market conditions at that moment. We understand that even small differences may feel disappointing, and we truly appreciate you sharing your feedback. If you prefer to avoid such fluctuations in the future, we recommend using the Fixed rate option – it locks the final amount before you send your deposit. Thank you once again for your understanding and for helping us improve the user experience. Kind regards, The LetsExchange Team

交易所回覆

Hey there, Exploring Hodler! Cheers for the thumbs up! At LetsExchange, we're all about hooking you up with killer deals, especially when you're moving the big bucks. Whether it’s crypto exchange, or on- & off-ramp, we've got your back. Sincerely yours, LetsExchange team

交易所回覆

What’s up, Lunar Whale! Big thanks for the shout-out! Our crew busts their chops every day to make sure you get nothing but primo service. It's super cool to see it's paying off. Keep flipping those coins at LetsExchange.io – we've got the fattest stash of cryptos waiting for you! Sincerely yours, LetsExchange team

交易所回覆

What’s up, Moonwalking Cryptonaire! First off, huge shoutout for the stellar review! We’re thrilled to bits that you’re digging the rock-solid reliability of LetsExchange. Stability is our middle name (not really, but you get the drift). We’re like the superhero of exchanges – always there when you need us, minus the spandex suit. We totally get it; nothing grinds your gears like a service that crashes more often than a noob trying to moonwalk, right? But with us, you will experience no hiccups, no “brb, system’s down” – just pure, unadulterated exchanging bliss. Sincerely yours, LetsExchange team

交易所回覆

Hey there, Solar Hodler! Wow, thanks for the fabulous review! We're thrilled to hear you're vibing with the rock-solid reliability of LetsExchange. You know, in the wild world of crypto, finding a platform that doesn’t just randomly take a nap mid-transaction is like discovering that your favorite meme coin actually has a legit use case! We promise to keep our servers as unshakable as a hodler during a dip. Your trust means the world to us, and we won’t let you down – even if the crypto market decides to rollercoaster like it’s on a caffeine buzz. Keep swapping those coins, and remember, we're here to keep your trades smoother than a blockchain transaction on a good day! Sincerely yours, LetsExchange team

交易所回覆

What’s up, Spacefaring Shiba! Big thanks for the thumbs-up on our stuff! Feel free to jump onto LetsExchange.io anytime you're in the crypto game. Why not level up and snag yourself an account with us? You'll get to: Check out the hottest crypto pairs Tweak and track your portfolio like a boss Dive into the deets of your transaction history Hook into our affiliate program, and more. Sincerely yours, LetsExchange team

交易所回覆

Hey there, Cosmic Cryptid! Thrilled we could decode that glitch for you! The LetsExchange squad is always on standby, ready to jump into the crypto-verse and tackle any tech gremlins, day or night. Don’t forget to smash that follow button on our socials for the latest scoop on our services, shiny new coins, and those sweet, sweet deals. Sincerely yours, LetsExchange team

交易所回覆

Dear Intergalactic Banano, We are truly sorry that your experience with our platform did not meet your expectations. Please allow us to explain what happened. LetsExchange aggregates liquidity from over 20 providers to support more than 5,000 cryptocurrencies. At the time you initiated your exchange, the cryptocurrency market was undergoing one of the most severe and rapid crashes in its history. This collapse affected not only asset prices but also the overall market infrastructure: networks were overloaded, and several exchanges and liquidity providers temporarily suspended withdrawals or canceled orders. Unfortunately, your swap was also impacted by these circumstances. Our team contacted the liquidity provider’s support to manually process the exchange that had not been completed automatically. However, their support was also overwhelmed with requests. Despite our best efforts, the process took longer than usual. Ultimately, we could either finalize the exchange at the current market rate or issue a refund. Since you opted for a refund, we proceeded accordingly. We sincerely apologize for the inconvenience this situation caused. Please rest assured that we are implementing additional measures to help prevent similar issues in the future. While we understand that this explanation may not offset your experience, it is important to emphasize that the issue was the result of an extraordinary market event, not an action taken by LetsExchange. Best regards, The LetsExchange Team

交易所回覆

Dear Interstellar Cryptid, We are very sorry that you had a negative experience while using our platform. Please allow us to clarify what happened. LetsExchange aggregates liquidity from more than 20 providers to support over 5,000 cryptocurrencies. When you created your exchange, the market was experiencing one of the sharpest and largest crashes in the history of cryptocurrencies. The crash affected not only asset prices but also the entire market infrastructure — networks were overloaded, and some exchanges and liquidity providers suspended withdrawals and stopped or canceled orders. This situation also affected your exchange. Our operators contacted the liquidity provider’s support team to manually process the exchange that was not completed automatically. However, the provider’s support was also overwhelmed with requests. Although we did everything possible on our side, the process took considerable time. Eventually, we could either complete the exchange at the current market rate or issue a refund. Since you chose the refund option, we processed it accordingly. As for the refund, it was processed within 10 minutes after the confirmation we got from the SwapSpace platform. We sincerely regret the inconvenience you faced. We are now taking all necessary measures to prevent such situations in the future. We understand that these explanations cannot compensate for the inconvenience you experienced. However, we believe it is important to clarify that this situation was the result of an extreme market event, not any actions taken by LetsExchange. Best regards, The LetsExchange Team

交易所回覆

Dear Starry Cryptobro, We are very sorry that you experienced a delay with your exchange, and we sincerely apologize for the inconvenience. To compensate for it, you can contact the LetsExchange support team and receive a promo code that will grant you cashback on your next three exchanges. We would also like to thank you for drawing our attention to this situation. After conducting an internal investigation, we discovered that the delay was caused by a minor technical issue, which has already been resolved. You can be sure that during your next exchange, you won’t encounter this issue again. Sincerely, The LetsExchange Team

交易所回覆

Thanks! Can’t wait to have you back – our digital doors are always open!

交易所回覆

Dear Spacefaring Lambo Owner, We are sorry you’ve had such an experience with our service. We fixed it and will be happy if you provide us with another opportunity to offer you proper service whenever you need to exchange assets not supported by other services. Please contact our support team to get a promo code for your next swap to benefit even more. Sincerely yours, LetsExchange team

交易所回覆

Thanks! Can’t wait to have you back – our digital doors are always open!

交易所回覆

Thanks for the feedback!

交易所回覆

Hey there, Intergalactic Rocketman! Cheers for the thumbs up! At LetsExchange, we're all about hooking you up with killer deals, especially when you're moving the big bucks. Whether it’s crypto exchange, or on- & off-ramp, we've got your back. Sincerely yours, LetsExchange team

交易所回覆

What’s up, Stargazing Doge! Wow, thanks for the epic shout-out about our rates! We’re totally jazzed you’re enjoying the ride with LetsExchange. It’s awesome to see you thrive in the crypto universe with us, because let’s face it, nothing beats snagging a sweet deal on exchanges. Keep riding the crypto wave with us, and who knows what other treasures you’ll unearth? Just remember, when you’re with LetsExchange, you’re not just making exchanges, you’re making history with every savvy move. Stay cool, keep exchanging, and let’s keep this crypto party rockin’! Sincerely yours, LetsExchange team

交易所回覆

What’s up, Extraterrestrial Bull! Big thanks for vibing with us! We’re all about delivering top-tier experiences, and it’s awesome to hear you’re enjoying the ride. If you reckon we’re cool, why not spread the word? Share the love with your crew, and let’s get everyone on this crypto joyride. Sincerely yours, LetsExchange team

交易所回覆

What’s up, Stargazing Diamond Hands! Big thanks for vibing with us! We’re all about delivering top-tier experiences, and it’s awesome to hear you’re enjoying the ride. If you reckon we’re cool, why not spread the word? Share the love with your crew, and let’s get everyone on this crypto joyride. Sincerely yours, LetsExchange team

交易所回覆

What’s up, Interplanetary Lambo Owner! First off, huge shoutout for the stellar review! We’re thrilled to bits that you’re digging the rock-solid reliability of LetsExchange. Stability is our middle name (not really, but you get the drift). We’re like the superhero of exchanges – always there when you need us, minus the spandex suit. We totally get it; nothing grinds your gears like a service that crashes more often than a noob trying to moonwalk, right? But with us, you will experience no hiccups, no “brb, system’s down” – just pure, unadulterated exchanging bliss. Sincerely yours, LetsExchange team

交易所回覆

Thanks, and move ahead for more swaps!

交易所回覆

Hey there, Alien Hodler! Cheers for the thumbs up! At LetsExchange, we're all about hooking you up with killer deals, especially when you're moving the big bucks. Whether it’s crypto exchange, or on- & off-ramp, we've got your back. Sincerely yours, LetsExchange team

交易所回覆

Thanks for the feedback!

交易所回覆

Thanks! Can’t wait to have you back – our digital doors are always open!

交易所回覆

Hey there, Interstellar Cryptobro! Cheers for the thumbs up! At LetsExchange, we're all about hooking you up with killer deals, especially when you're moving the big bucks. Whether it’s crypto exchange, or on- & off-ramp, we've got your back. Sincerely yours, LetsExchange team

交易所回覆

Thanks! We're hustling hard over here!

交易所回覆

Dear Spacefaring Hodler, We understand your disappointment and are very sorry that you faced a negative experience using our platform. Unfortunately, the cryptocurrency market is highly volatile, and changes in exchange rates may affect the final sum you receive when the swap is processed. However, we conducted an additional review of your exchange to provide you with a detailed explanation of the situation. When initiating the exchange, you selected the "market rate" mode. This means that during the preliminary calculation of your swap, our service selects the best rate available from all connected liquidity providers. However, the final amount may differ because the swap is executed based on the market rate at the time of the exchange. That said, as per our Terms of Use, the difference between the preliminary estimate and the final exchange result cannot exceed 5%. In your case, this difference amounted to 2.4%. We understand your frustration with this outcome. However, as you know, the market has experienced a downturn in the past 24 hours, which explains the result. In such circumstances, we recommend choosing a fixed exchange rate. This option ensures you receive the exact amount of coins displayed when the swap is initiated. Sincerely, The LetsExchange Team

交易所回覆

Thank you, we are doing our best!

交易所回覆

Thanks, looking forward to seeing you again on LetsExchange.io

交易所回覆

Thanks! Can’t wait to have you back – our digital doors are always open!

交易所回覆

Dear Interplanetary Shiba, Thank you for bringing this to our attention. We have carefully reviewed the situation regarding your exchange and would like to provide a detailed explanation. The discrepancy occurred because the bot processed the exchange at a rate that differed significantly from the one displayed due to low trading activity and sudden rate changes for CHILLGUY. This should not have happened, as our system is designed to avoid completing exchanges with such discrepancies. This behavior was reviewed by our technical team, and adjustments have been made to ensure smoother processing and minimize the likelihood of similar situations in the future. To rectify this, we have already credited your wallet with additional CHILLGUY to ensure that the final difference is within our 5% policy, as promised. We greatly appreciate your patience and for bringing this matter to our attention. As a token of our gratitude, we’d like to offer you a promo code for your next exchange on LetsExchange. To claim your promo code, please don’t hesitate to contact our support team at [email protected]. We’ll be happy to assist you promptly and ensure you receive your promo code without delay. Thank you once again for your understanding and patience. Your feedback is invaluable in helping us improve our platform and deliver an even better experience to all our users. Kind regards, LetsExchange team

交易所回覆

Big thanks. We’re all about that crypto hustle!

交易所回覆

Thanks! Can’t wait to have you back – our digital doors are always open!

交易所回覆

Thanks, looking forward to seeing you again on LetsExchange.io

交易所回覆

Thanks, and move ahead for more swaps!

交易所回覆

Thanks! Can’t wait to have you back – our digital doors are always open!

交易所回覆

Dear Stargazing Hodler, We are sorry you’ve had such an experience with our service. We fixed it and will be happy if you provide us with another opportunity to offer you proper service whenever you need to exchange assets not supported by other services. Please contact our support team to get a promo code for your next swap to benefit even more. Sincerely yours, LetsExchange team

交易所回覆

Hey there, Spacefaring Trader! Cheers for the thumbs up! At LetsExchange, we're all about hooking you up with killer deals, especially when you're moving the big bucks. Whether it’s crypto exchange, or on- & off-ramp, we've got your back. Sincerely yours, LetsExchange team

交易所回覆

Hey there, Starry Banano! Huge thanks for the shout-out on our rates! We're over here trying to keep those exchange rates as irresistible as a secret menu item. Let's just say, if our platform were a movie, we'd be gunning for a box office smash hit. Keep snagging those deals, and remember, you're not just exchanging crypto; you're making financial art. Sincerely yours, LetsExchange team

交易所回覆

What’s up, Interstellar Investor! Big thanks for vibing with us! We’re all about delivering top-tier experiences, and it’s awesome to hear you’re enjoying the ride. If you reckon we’re cool, why not spread the word? Share the love with your crew, and let’s get everyone on this crypto joyride. Sincerely yours, LetsExchange team

交易所回覆

Hey there, Alien Shiba! Cheers for the thumbs up! At LetsExchange, we're all about hooking you up with killer deals, especially when you're moving the big bucks. Whether it’s crypto exchange, or on- & off-ramp, we've got your back. Sincerely yours, LetsExchange team

交易所回覆

Dear Moonwalking Trader, We are sorry you’ve had such an experience with our service. We fixed it and will be happy if you provide us with another opportunity to offer you proper service whenever you need to exchange assets not supported by other services. Please contact our support team to get a promo code for your next swap to benefit even more. Sincerely yours, LetsExchange team

交易所回覆

Hey there, Celestial Vitalik! Thrilled we could decode that glitch for you! The LetsExchange squad is always on standby, ready to jump into the crypto-verse and tackle any tech gremlins, day or night. Don’t forget to smash that follow button on our socials for the latest scoop on our services, shiny new coins, and those sweet, sweet deals. Sincerely yours, LetsExchange team

交易所回覆

Thanks! Can’t wait to have you back – our digital doors are always open!

交易所回覆

What’s up, Stellar Cryptobro! Big thanks for the shout-out! Our crew busts their chops every day to make sure you get nothing but primo service. It's super cool to see it's paying off. Keep flipping those coins at LetsExchange.io – we've got the fattest stash of cryptos waiting for you! Sincerely yours, LetsExchange team